Warranty or Guarantee Policy
At CustomSafeTeeGear.com, we are committed to providing high-quality safety gear that meets industry standards. We stand behind the products we sell, and the following warranty policy applies to ensure customer satisfaction.
1. Warranty Coverage
- We offer a limited warranty on our safety gear, which covers defects in materials or workmanship under normal use.
- The warranty period for each product varies. Please contact us with detailed information and photos so we can see if this is indeed a warranty issue and we can start the process of replacing the defective item(s).
- If a product fails due to a manufacturing defect during the warranty period, we will repair or replace the item at our discretion.
2. Exclusions
This warranty does not cover:
- Damage caused by misuse, neglect, or improper care.
- Products that have been altered, modified, or repaired by unauthorized parties.
- Normal wear and tear, including but not limited to scratches, discoloration, and fading.
- Damages caused by accidents or external factors beyond our control.
3. Warranty Claims Process
To initiate a warranty claim:
- Contact our customer service team at [email protected] within the warranty period.
- Provide your order number, photos of the defective product, and a detailed description of the issue.
- Our team will review your claim and determine the best course of action, which may include a replacement or repair.
4. Warranty Limitations
- This warranty is the exclusive remedy for any defective products, and we are not liable for incidental or consequential damages, including but not limited to loss of income or business.
- Any warranties implied by law are limited to the duration of the written warranty described above.
5. International Warranty Claims
- Warranty claims for international orders will be handled on a case-by-case basis. Additional shipping fees for returning the product may apply.
For any questions about our warranty policy or to initiate a claim, please contact us at [email protected].